Common questions
Frequently asked questions
Direct answers on formula shelf life, storage, patch testing, combining actives, and ordering support, so you can decide with confidence.
Formula safety and shelf life
Check the expiry date on each product and store it away from heat and direct sunlight. Patch test any new formula on a small area of skin for a day or two before using it more widely.
Combining active ingredients
Introduce one active at a time and allow your skin to settle before adding another. If redness appears, pause the newer product and return to a gentler routine.
Orders and support
Tracking details arrive by email once your order ships. For packaging questions or any help with an order, reach out to customer support through the contact page.